With the exception of specifically listed promotions on the website, delivery policy is listed below.
•  Free shipping over HKD $500 is available within Hong Kong SAR.
•  Free shipping over HKD $1,800 is available for Mainland China and Macau SAR orders.

We offer the following delivery services
•  Standard Delivery Service (International) 
•  SF Express Delivery Service (Mainland China, Hong Kong SAR, Macao SAR) 
•  SF Express Locker (Hong Kong, SAR of China only)

Areas in service
• Standard Delivery Service is available within Hong Kong (SAR of China) Island, Kowloon, New Territories, Outlying Islands and Macau, SAR of China. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
• P.O Box is not accepted as shipping address.
• Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Shipping days and schedules
• The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days. 
• Delivery service is not available on Sundays and Public Holidays.  
• Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :

Mondays to Saturdays

09:00 – 19:00

Sundays and Public Holidays

Closed

• Outlying Islands Delivery Schedule:

Cheung Chau

Mondays and Thursdays 

14:00 - 18:00

Lamma Island 

Tuesdays and Fridays

14:00 - 18:00

Peng Chau

Wednesdays and Saturdays

14:00 - 18:00

Shipment tracking/ change of shipping address
• Once the order is shipped out, the Waybill number can be obtained in ‘My Account>My Orders’. Please contact SF Express to track your shipment.
• Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.  
• If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times within 14 business days, your order will be cancelled and refund will be initiated within 10 business days. The time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.

SF Express Lockers (Hong Kong, SAR of China only)
• Orders can be delivered to SF Express Lockers selected by customer at checkout.
• The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications.
• The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.  
• Customer should retrieve their order from the selected locker. 
• The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273.
• From 16 November 2020 and onwards, for parcel collected from ‘Hot’ EF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit thereafter. SF Express may update charges and Terms Conditions, please visit SF Express official website or contact SF customer service hotline for details.
• SF Express will update the list of ‘Hot’ and ‘Regular’ EF Lockers on a regular basis.

SF Express Customer Service Hotline and Office Hours

2730 0273 (Hong Kong, SAR of China)
2873 7373 (Macau, SAR of China)

08:00 - 20:00

Change or Order Cancellation
Amendment or cancellation is not allowed once order is confirmed.

Return and exchange
•After receiving, if the product is found damaged, mis-shipped or insufficient quantity, etc., please keep the invoice and email to info@miselhk.com within seven days after receiving the products, our customer service staff will handle it.

•For returning or replacing, please provide the order number, copy of the invoice, reason for return and photo of the product received, etc., for our record. Once confirmed, we will arrange to take back the damaged or mis-shipped product. After checking the return, we will replenish the correct product or assist you in redeeming other products.

•The customer may exchange for another product of the same value. If the price of the product exchanged is lower than that paid by the customer, such difference will not be refunded to the customer. If the price of the product exchanged is higher than that paid by the customer, such difference will be charged to the customer.

•The Company shall have the right to examine the product and determine if there is an issue with the quality of the products.